I was a bit slow transferring my domain out but I initiated the process before their autobilling date ie about 2 weeks before expiry. Having paid the new registrar, I went over to Yahoo Small Business (YSB) to say that they were history.

First I tried cancelling the plan, and this was before the autobilling date, to try to stop the autobilling. Here’s the first shocker, you go thru a few screens and finally it flashes a warning to not cancel the plan until the transfer is completed because you’ll lose all access to your control panel. It was like a threat … they might not co-operate in processing your transfer once you cancel. And this is with some two weeks before the expiry of what you paid for the current year!

I didn’t cancel thru their systems fearing my transfer will be jeopardised. So I look for a way to write to them. I look thru yahoo.com and find a “contact us” page . And F***, it’s an unending loop thru this and that help page with no F**king email address.

Desperate, I manage to find a contact us form where I could type in a message and I think that went to some technical dept. In all honesty, F**king yahoo, those bast***ds, are not interested in dealing with you as a human being!

A few days later, someone writes to me asking me for info to verify my identity. And that was sent to an email address they found on my account! For god’s sake, I’m in a different country and I’ve always communicated with them thru email. WTF do they need to ask me verification questions? All delaying tactics by unscrupulous bast**ds

I reply and tell them I am moving out because 34.95 does not make any freaking sense. Ciao! I tell them not to auto-bill me. I also tell them I want to cancel but fear that’s going to jeopardise my transfer - what should I do??

Instead of telling me how to go about the cancellation, they ignore me and do not reply till after the autobilling. F**king shit heads!

Oh, did I say that I tried to remove my credit card details from their system? Well, I found out there is no way you can do that! I asked them how and they simply ignored the question. Seriously, do they have any right to hang on to your credit card details indefinitely?

I hope the whole world will know the truth about these unscrupulous bast**ds.

Rip off!

You are dead on, however. As data systems get better, channels will merge and what was once coined CRM will really become “basic” marketing.